Currently, the recourse process is only relevant to sellers in Norway. The recourse process is necessary when a fulfilled order has been refunded (either fully or partially due to returned items for example). In this instance, Two has paid you for the fulfilled order but the total amount hasn’t been paid by the customer because of the refund. This creates a discrepancy between the total invoice amount and total paid amount. To correct this, Two will send a batch of recourse invoices from Aprila Bank. This process usually happens at the beginning of each month. These recourse invoices need to be paid directly to Aprila Bank by you. The payment information, as well as invoice information, can be found in each recourse invoice sent to you via email.
FAQS
What if I need to refund an order that has already been paid?
In this case, it is your responsibility to refund the buyer directly because the invoice has already been paid.
Instead of doing recourse, can’t you just deduct from my payout?
Unfortunately, this is not possible at this point in time.