If the buyer has accidentally paid you instead of Two, choose one of the options below:
Option 1: Pay the original invoice on behalf of your buyer using the money they’ve sent you.
Option 2: Refund the payment amount to your buyer and inform them that they need to pay the original invoice to the bank account stated in the invoice.
How do I refund an order?
Here we will guide you through how to make a refund:
- Find the specific order you want to refund in the orders tab in the Two portal.
- Click the red Refund button to start the process. Nothing will happen the first time you click the refund button, you will simply begin the process, and can cancel the refund at any time.
- For a full refund, click the Full order refund button.
Please note: Before you make any refunds or payments, make sure you have a record of it.
To avoid this issue in the future, we recommend you implement the Marketing Kit (if you haven’t already) and ensure your regular buyers are aware of the payment process when choosing Two.